Política de envío

SHIPPING POLICY

Thank you for shopping with Oak & Poppy. We carefully prepare and package every order to ensure your jewelry and other items arrive safely.

PROCESSING TIMES

In-Stock Items

In-stock items are typically processed and shipped within 2–5 business days after your order is placed.

Business days do not include weekends or holidays. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Special-Order Jewelry

Items marked as Special Order are not currently in stock and are ordered specifically for you.

Special-order jewelry typically takes approximately 4–6 weeks before it is ready to ship. This timeframe is an estimate and may vary depending on the manufacturer and availability.

If your order contains both in-stock and special-order items, your order may be held until all items are ready to ship. If you would like your available items shipped separately, please contact us.

SHIPPING

At this time, Oak & Poppy ships within the United States only.

Shipping rates and available shipping options will be displayed at checkout.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

DELIVERY TIMES

Delivery times shown at checkout are estimates provided by the shipping carrier and are separate from our processing times.

Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of our control may affect the estimated delivery date.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

LOST, DELAYED, OR DAMAGED PACKAGES

If your package arrives damaged or you experience an issue with your delivery, please contact us as soon as possible with your order number and any relevant photos or information so we can assist you.

Oak & Poppy is not responsible for carrier delays or packages delivered to an incorrectly entered shipping address.

QUESTIONS

If you have any questions regarding your order or shipping, please contact us at:

theoakandpoppy@gmail.com