Frequently Asked Questions
Jewelry & Ordering
What type of jewelry does Oak & Poppy sell online?
Our online collection features fine piercing jewelry by BVLA (Body Vision Los Angeles), including handcrafted designs in 14k solid gold with a selection of genuine gemstones and diamonds.
Is your jewelry suitable for new and healed piercings?
We offer jewelry options for both healing and healed piercings. When purchasing, please select whether your jewelry is intended for a healing or healed piercing so we can help provide an appropriate backing length.
How do I know which jewelry size I need?
Jewelry sizing depends on your piercing placement, anatomy, and stage of healing. If you're unsure which size to order, we recommend contacting our team before purchasing.
Can I purchase jewelry online and have it installed at Oak & Poppy?
Yes! You're welcome to visit one of our studios for professional jewelry installation. We recommend contacting your preferred location in advance to confirm availability. Installation fees may apply.
Special Orders & Shipping
What is a special-order item?
Some of our jewelry is available by special order. These pieces are not currently in stock and are ordered specifically for you once your purchase is placed.
How long do special orders take?
Special-order jewelry typically takes approximately 4–6 weeks for fulfillment before shipping. Since each piece is ordered specifically for you, timelines may vary.
How long does shipping take for in-stock jewelry?
In-stock jewelry orders are typically processed and shipped within 2–5 business days. Shipping rates are calculated at checkout.
What if my order contains both in-stock and special-order jewelry?
Orders containing both in-stock and special-order pieces may be shipped together once all items are available. If you'd prefer separate shipments, please contact our team to discuss available options.
Can I cancel or return a special-order item?
Special-order jewelry is final sale and cannot be returned or exchanged. We recommend reviewing all product details and sizing information carefully before placing your order.
Returns, Exchanges & Jewelry Care
Can I return or exchange jewelry purchased online?
For hygiene and safety reasons, jewelry must remain in its original, unopened, sealed packaging to be eligible for an exchange or store credit. Jewelry removed from its sealed packaging cannot be returned or exchanged.
Are special-order items returnable?
No. All special-order jewelry is final sale and cannot be returned or exchanged.
How should I care for my fine jewelry?
To maintain the beauty of your jewelry, avoid exposure to harsh chemicals, cleaning products, and unnecessary friction. Gently clean your jewelry using methods appropriate for its materials and gemstones.
Can I change my jewelry while my piercing is still healing?
We recommend consulting a professional piercer before changing jewelry in a healing piercing. Changing jewelry too early can cause irritation or interfere with healing.
What if I need help with my jewelry after purchasing?
Our team is happy to assist with questions about jewelry sizing, compatibility, and care. Contact Oak & Poppy or visit one of our studios for professional guidance.